Free Delivery & Free Returns

Shipping policy

Order Processing Times
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders placed after 2 PM EST may be processed on the next business day.

Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer both domestic and international shipping options with estimated delivery times as follows:

  • Domestic Standard Shipping (U.S.): 3-7 business days
  • Domestic Expedited Shipping (U.S.): 1-3 business days
  • International Standard Shipping: 4-16 business days, depending on the destination
  • International Expedited Shipping: 2-7 business days, depending on the destination

Please note that these delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or other unforeseen circumstances.

Shipping Restrictions
We are unable to ship to P.O. boxes, APO/FPO addresses, or certain remote locations. For specific shipping requirements, please contact us at sales@cosmeticfactorystore.com for assistance.

Customs, Duties, and Taxes
For international orders, you may be responsible for additional customs fees, duties, or taxes based on the destination country's regulations. Cosmetic Factory is not responsible for these charges, and they are not included in the shipping fees at checkout.

Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor the delivery status. Please allow up to 48 hours for tracking information to become available.

Shipping Delays
While we strive to ensure timely delivery, delays may occur due to high demand, weather conditions, customs processing, or other external factors. We are not responsible for such delays, but we will do our best to keep you informed.

Lost or Stolen Packages
Cosmetic Factory is not liable for any lost or stolen packages. If your tracking information shows that your package was delivered, but you cannot locate it, please contact the carrier directly to file a claim.

Contact Us
For questions or concerns regarding your shipment, please contact our customer service team at sales@cosmeticfactorystore.com.